Frequently Asked Questions
General
How do I create an account?
To create an account, click on the "Sign up" button on the right of the top bar. A registration pop-up will appear. Once you have entered all the required information and agreed to the terms and conditions, and indicated whether you would like to receive promotional material, you can submit the registration form. Soon thereafter you should receive an email at the email address you provided with a link to set your password. Once you have set your password, you will be able to login to your account by clicking on the "Login" button.
Can I create an account without making a purchase?
Yes, registration is free, and does not require that you purchase a course.
Register for an account by clicking on the "Sign up" button on the right of the top bar.
How do I set a new password?
If you are logged in, you can change your password in the Account → Profile → edit pop-up. Here you will have access to your personal account information (with the exception of billing information). On the Account Security tab, you can set up a new password. Make sure you save your changes before closing the window.
How do I update my profile information?
Once you are logged in, you can update your profile details in the Account → Profile → edit pop-up. Here you will have access to your personal account information (with the exception of billing information).
Is this platform available in different languages?
Yes, this platform is currently available in both German and English.
Please make sure to register on the website with the language of your preference. The English and German websites are separate from each other, and only contain content in their respective language. Therefore a user registered on the English website will only have access to the English version of the content and will not be able to login to the German platform, unless the user also registers an account on the German website.
Do I need to download any additional software or apps to access the courses on your platform?
Our courses are available at this website, no additional system or app is needed to access the courses other than a device with a web browser. Should you be experiencing any issues loading the course content, and you cannot find a solution on this FAQ page then please feel free to contact support at our contact form.
How do I contact the support team?
You can contact support using the contact form, also found at the contact page linked in the footer of our website.
Courses
What kind of courses are offered at the Valmed A(I)cademy®?
Valmed A(I)cademy® offers CME-accredited courses in various specialist areas for beginners and experts.
Do you offer free courses?
We do not currently offer free courses, but if you would like to have limited access to some of our content, please contact us via our contact form.
How can I sign up for a course?
You can sign up for a course by purchasing it.
How can I track my progress in a course?
Your progress in the individual courses is displayed on the respective course tile.
Is there a time limit for completing a course?
There is no time limit for completing a course.
Are there learning success checks in the courses?
Yes, each course contains sections with learning success checks.
How can I give feedback on a course?
At the end of each course you may either have the opportunity to give a course evaluation or may be required to provide some feedback depending on the course. We are delighted to receive feedback from our learners as it helps us to further improve our courses.
How can I access my certificates after completing a course?
You have the option of downloading your certificate when you reach the "CME certificate of completion" section in the course module. You can also find and download all your certificates on your Profile page.
What happens if I encounter technical problems during a course?
Please use our contact form to get in touch with our support team.